Responsible Gambling

Gambling Responsibly

Gambling can be an entertaining form of entertainment, but it’s important to handle it responsibly. It’s not a way to make quick money. Avoid chasing losses and never gamble with money you can’t afford to lose. Your gambling budget should never conflict with essential expenses like rent, bills, or other necessities. Keep track of your spending by regularly checking your activities on the balance page. If you feel uncomfortable or stressed while gambling, take a break or even consider self-exclusion.


Risks and Consequences of Gambling and Addiction

For many, gambling is a harmless and enjoyable activity. However, it can become problematic when a person loses control over the time and money spent on gambling. This compulsive behaviour is often referred to as "problem gambling" or "gambling addiction." It’s not always easy to determine if gambling has become a problem, but a general rule is that it can be a problem if it affects your quality of life. Here are some warning signs of a possible gambling problem or gambling addiction:

  • Constantly thinking about gambling.
  • You need to bet larger amounts to experience the same thrill.
  • Unsuccessful attempts to control, reduce, or stop gambling.
  • Feeling restless or irritable when trying to cut back or stop gambling.
  • Using gambling to escape problems or relieve negative feelings.
  • Trying to recover losses by gambling more.
  • Lying to conceal the extent of gambling.
  • Personal relationships, work, or educational opportunities are at risk.
  • Relying on others to cope with financial crises caused by gambling.

Gambling addiction is a public health issue that can have serious consequences in various areas of life, including:

  • Health: Anxiety, depression, sleep problems, or suicidal thoughts; issues with substance abuse.
  • Social: Conflicts with family and friends, problems at work or school, or criminal activities.
  • Financial: Difficulty managing expenses or debts.

If you have any questions or concerns, our customer service team is here for you 24/7.


Responsible Gambling and Protective Measures

While we strive to provide an enjoyable gaming experience, we understand that gambling can become problematic for some players. We are committed to promoting fair and responsible gaming. To help you stay in control, you can set deposit limits and apply gaming restrictions in the "My Account" section.


Taking a Break: Time-Out, Temporary Exclusion, and Self-Exclusion

If you need a break, utilise our gaming restriction options available on the "Gaming Restrictions" page in "My Account." The options include:

  • Time-Out: Set a break for 24 hours, 48 hours, or 7 days. This restriction applies only to the respective account.
  • Temporary Exclusion: Choose a temporary exclusion of 30, 60, or 90 days.
  • Self-Exclusion: Exclude yourself for an indefinite period or extend the time by contacting support. During this period, you will not be able to play, deposit, or receive marketing materials.

Setting Limits: Deposit, Time, and Play Status Reminders

  • Deposit Limits: When setting up an account, establish daily, weekly, or monthly deposit limits.
  • Time Limit Control: Apply for a time limit for automatic disconnection from the casino by contacting our support team.
  • Game Status Reminder: Set up a pop-up notification that displays the duration of your play, your bets, and wins/losses. Options are intervals of 15, 30, 45, or 60 minutes.

Self-Assessment

If you are concerned about your gambling, you should take our self-assessment to determine if gambling is becoming a problem.


Stay Vigilant

If we detect signs of a gambling problem, we will reach out to discuss the implementation of deposit limits or other restrictions. You can also consult websites like Gamblers Anonymous, National Council on Problem Gambling, GamCare, and the Gambling Therapy Helpline for further support.


Protection of Minors

We do not allow gambling by individuals under 18 years of age. Automated and manual processes verify the age of account holders, and accounts belonging to minors will be closed immediately. To prevent underage gambling, parents are encouraged to use filtering software and monitor their children's online activities.


Prevention of Unauthorised Access

Protect your account by not sharing your username and password, and by logging out after playing. If you suspect unauthorised access, check your balance, your game history, your transactions, and your email receipts. Contact customer service immediately if you notice anything unusual.

Here are some simple yet effective methods to prevent unauthorised access to your account:

  • Do not share your username and password with third parties
  • Always log out when you have finished playing
  • Do not disclose your username or password to others
  • Remember to untick the "Remember Password" box for your email account on shared devices
  • Ensure you always log out of your email account when you are done
  • Be particularly vigilant when using a shared computer

Here are some things to watch for if you suspect someone has gained access to your account:

  • Bank account: Keep a record of when you log in and out, and report any discrepancies.
  • Game Progress: Keep track of the games you’ve played (you can obtain a log of the games played in each session by contacting support).
  • Check Out: Ensure that all transactions were carried out by you.
  • Receipts: Look out for transaction confirmations in your email inbox if you know you haven’t played.

If you suspect that someone else has accessed your account, contact support immediately.


Contact Us

By E-Mail: [email protected]